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About the Author

About the Author

Toby Sauer is the lead voice instructor and voice curriculum manager for Skyline Advanced Technology Services. Toby brings 30 years of experience in the traditional voice, data, and VoIP arenas. He has been involved in Cisco VoIP since the beginning, when he was working with traditional VoIP and was involved in the earliest installations of Cisco CallManager. Toby has installed many different implementations of Communications Manager and was responsible for converting most of the Midwest’s Cisco offices from traditional PBX to CallManager.

Toby became a Cisco voice instructor in 2000. As the Communications Manager product continued to grow and develop, Toby was a key instructor to many of the original deployment partners.

Toby currently holds CCNP-Voice, CCNA-Voice, CCNA-RS, CCSI, and various partner-level certifications. Toby teaches all the Cisco Standard Voice courses and many custom variations of these courses.

Kevin Wallace, CCIE No. 7945, is a certified Cisco instructor, and he holds multiple Cisco certifications including CCSP, CCVP, CCNP, and CCDP, in addition to multiple security and voice specializations. With Cisco experience dating back to 1989 (beginning with a Cisco AGS+ running Cisco IOS 7.x), Kevin has been a Network Design Specialist for the Walt Disney World Resort, a Senior Technical Instructor for SkillSoft/Thomson NETg/KnowledgeNet, and a network manager for Eastern Kentucky University. Kevin holds a bachelor’s of science degree in electrical engineering from the University of Kentucky. Also, Kevin has authored multiple books for Cisco Press.

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