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Welcome to Citrix MetaFrame Presentation Server 3.0: Enterprise Edition Administration Exam Cram. In this book, you will find information to help ensure success in your Citrix certification endeavors. Specifically, our goal is to aid you in preparing for—and passing—the Citrix certification exam titled Citrix MetaFrame Presentation Server 3.0: Enterprise Edition Administration (Exam 223). Here, we provide a general overview of Citrix’s certification program and discuss how this Exam Cram 2 book can help you to prepare for whatever Citrix certification path you want to travel.

This book, as with other Exam Cram books, is targeted specifically at test preparation and review. It does not attempt to teach you everything there is to know about a topic, but instead looks to present and review the material that you’re likely to encounter on the test. As authors, we aim to present to you as much of this relevant information as possible so that you can prepare and take this exam with confidence.

Before you dive head-first into the information provided, we recommend that you begin by taking the self-assessment that immediately follows this introduction. This self-assessment will help you evaluate your knowledge of the Citrix material both in the real world and under ideal exam circumstances.

Based on the results of the self-assessment, you may feel that some additional education is necessary. Numerous resources are available, including

  • Official Citrix-authorized classroom training. Exam CTX-1223AI is the official course for exam 223.

  • Citrix product documentation and additional technical publications, all of which are available free of charge on the Citrix website (

  • Other study or technical publications available in print or on the Internet.

We also recommend that you visit to receive additional practice questions and advice regarding this Citrix exam.

Book learning alone will not guarantee success on the exam. We strongly recommend that you take the time to install, configure, and try out the various MetaFrame Presentation Server components covered on the exam. Even if you have some basic experience with this or previous versions of MetaFrame, hands-on learning, coupled with the right educational material, will go a long way to ensuring not only your practical exam success, but success in real-world environments as well.

The Citrix Certification Program

Citrix currently provides five educational tracks: the Citrix Certified Administrator (CCA), the Citrix Certified Enterprise Administrator (CCEA), the Citrix Certified Integration Architect (CCIA), the Citrix Certified Instructor (CCI), and the Citrix Certified Sales Professional (CCSP). Before discussing the specific requirements for each of these certifications, we begin with a brief review of the general requirements for an exam and the way Citrix manages the discontinuation and eventual retirement of legacy certification exams. Understanding these points can help you to plan your certification course appropriately.

Alternate, Discontinued, and Retired Exams

Each Citrix certification has one or more core exams that you must successfully pass to attain the desired certification. As new versions of the Citrix software become available, these core exams are updated and supersede previous exam versions. When this happens, the older exams are still considered as alternates for certification for a limited time. All Citrix exams go through the following life cycle:

  • Release— The exam is initially released and available as part of a particular certification track.

  • Discontinued— When an exam is discontinued, it is no longer available to be taken. It is still considered a valid qualification toward a certification track for those people who have already taken the exam.

  • Retired— After an exam has been retired, it no longer qualifies toward Citrix certification. To maintain certification status, you must take one or more updated exams that meet the qualifications for the certification track.

In general, it is recommended that you take the most current exam even if available alternates currently meet core requirements for certification. These alternate exams are often scheduled to be discontinued in the near future and likely will be retired well before the most current exam.

You can view the current list of release, discontinued, and retirement dates for all exams on the Citrix website at

The main Citrix web page for certification can be found on its main education home page at

You can find the most current exam information here, and we highly recommend that you review this site before planning on the exams that you will take for your certification.

Citrix Certification Tracks

The five certification tracks currently available are as follows:

  • CCA (Citrix Certified Administrator)— The CCA certification is the designation given to someone who has passed one of the core MetaFrame Presentation Server exams and is the foundation for other technical Citrix certifications. A CCA is recognized as having a thorough knowledge of Citrix MetaFrame Presentation Server (either Windows or Unix).

    To attain the CCA designation, you must pass either exam 310, Citrix MetaFrame 1.0 for Unix, or exam 223 (discussed in this book). Passing one of the following courses is currently a suitable alternative:

    • Exam 222—Citrix MetaFrame XP Presentation Server, Feature Release 3: Administration. This exam is available in English, German, French, and Japanese.

    • Exam 221—Citrix MetaFrame XP Feature Release 2. This exam has been discontinued and can no longer be taken. People who have passed this exam can still count it toward the CCA designation.

    • Exam 220—Citrix MetaFrame XP 1.0 Administrator. This exam is available in French, German, Japanese, and Spanish only. The English version of this exam has been discontinued and can no longer be taken. People who have passed this exam can still count it toward the CCA designation.

    At the time of this writing, no retirement dates had yet been set for these exams, although as of January 15, 2005, exam 218, Citrix MetaFrame 1.8, is retired. This exam was previously a suitable alternate for the CCA certification.

    In addition to passing the core exam, you must also participate in one of the following two online eLearning courses and pass the assessment given at the conclusion of the course. The available courses are CTX-1300BW Citrix MetaFrame Secure Access Manager 2.2: Introduction or CTX-1320BW Citrix MetaFrame Password Manager 2.5: Introduction. Alternate eLearning courses that also are available can be substituted for these two courses if desired.

  • CCEA (Citrix Certified Enterprise Administrator)— The CCEA is an advanced certification specifically for those individuals who will be responsible for deploying and managing an environment consisting of one or more Citrix MetaFrame Access Suite products. To meet the requirements of this certification, you are required to successfully pass the following four core exams:

    • Exam 223 or one of the suitable alternates (220, 221, or 222). This is the same requirement to qualify for the CCA certification. Note that exam 310, Citrix MetaFrame 1.0 for Unix, does not qualify toward the CCEA designation.

    • Exam 913 Citrix MetaFrame XP Presentation Server, Enterprise Edition, Feature Release 3: Administration. This exam is the equivalent exam discussed in this book but targeted at MetaFrame XP, not MetaFrame Presentation Server 3.0. The English versions of the alternate exams 910 or 911 and 920 or 921 have all been discontinued, and retirement dates for 910 and 920 are set for January 15, 2005.

    • Exam 962 Citrix MetaFrame XP: Securing and Deploying Applications Over the Web. The alternate exams for 962 are 930 or 931 and 950, 951, or 961. They have all been discontinued, with 930 scheduled for retirement on January 15, 2005.

    • Exam 992 Citrix MetaFrame XP Presentation Server, Feature Release 3: Deployment and Support. The one alternate exam, 991, has been discontinued, but no retirement date has been set as of yet.

    As of this writing, Citrix had not yet completed the introduction of equivalent MetaFrame Presentation Server 3.0 exams for all of the core CCEA exams. Check the Citrix website prior to booking an exam to ensure a more up-to-date exam has not been made available.

    In addition to the four core exams, one of two elective tracks must also be completed:

    • Track 1—Pertains to the MetaFrame Secure Access Manager and requires that you pass the eLearning course CTX-1300BW Citrix MetaFrame Secure Access Manager 2.2: Introduction and exam 722 Citrix MetaFrame Secure Access Manager 2.2: Administration. Allowable alternatives to exam 722 are exams 720, 721, or 723.

    • Track 2—Focuses on MetaFrame Password Manager and requires that you pass the eLearning course CTX-1320BW Citrix MetaFrame Password Manager 2.5: Introduction and exam 973 Citrix MetaFrame Password Manager 2.5: Administration. The previous exam 972 is an acceptable alternate and has not yet been discontinued.

      After you complete the core required exams and the chosen elective track, the final step to attain the CCEA certification is to accept the terms of the CCEA certification agreement.

  • CCIA (Citrix Certified Integration Architect)— The CCIA certification has been designed to teach would-be architects the best practices recommended by Citrix for analyzing, designing, and testing Citrix-based implementations. Whereas the CCEA focuses on the actual implementation and support of the MetaFrame Access Suite, the CCIA narrows in on the planning and preparation that are so critical to a successful MetaFrame Access Suite implementation. Proper planning ensures that deployment costs and implementation time are reduced while ensuring that the deployment as a whole is successful and meets the expectations of the target users.

    The CCIA certification requires that you pass the following three core exams:

    • Exam 223 or one of the suitable alternates (220, 221, or 222). This is the same requirement to qualify for the CCA certification and as part of the core CCEA certification. Note that exam 310, Citrix MetaFrame 1.0 for Unix, does not qualify toward the CCIA designation.

    • Exam 610 Citrix Core Technologies and Architecture. No alternate exam exists as a substitute for this exam.

    • Exam 611 Citrix Design, Integration, and Methodology. No alternate exam exists for this exam either.

    Unlike other Citrix certifications, the CCIA designation also requires that you pass one Microsoft design exam from the following six exams:

    • Exam 70-219: Designing a Microsoft Windows 2000 Directory Services Infrastructure

    • Exam 70-220: Designing Security for a Microsoft 2000 Network

    • Exam 70-221: Designing a Microsoft Windows 2000 Network Infrastructure

    • Exam 70-226: Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure

    • Exam 70-298: Designing Security for a Microsoft Windows Server 2003 Network

    After you meet the preceding requirements, you must accept the terms of the CCIA certification agreement before you can participate in the final exam, 612 Citrix Certified Integration Architect Lab, a combination of written and hands-on work that you must pass to achieve the CCIA designation.

    To date, the CCIA designation is certainly one of the most rigorous of the Citrix certifications.

  • CCI (Citrix Certified Instructor)— If your desire is to become a Citrix MetaFrame Access Suite instructor and teach at a Citrix Authorized Learning Center (CALC), you must acquire the CCI designation. To achieve this certification, you must meet the following requirements:

    • Attain the CCEA designation. Depending on your location, you either are required to have this certification prior to becoming a CCI or within six months of achieving the CCI designation.

    • Have certification as a Microsoft Certified Trainer (MCT), Certified Novell Instructor (CNI), or CompTIA Certified Technical Trainer+ (CTT+). Alternate instructional training exams may also be accepted, so you should contact the Citrix CCI representative from your region for full details.

    • Achieve a minimum of Microsoft Certified Professional (MCP) status for Windows 2000 Server or Windows Server 2003.

    • Complete the Citrix Train the Trainer course.

    • Complete the CCI application form (downloadable as a PDF file from the Citrix website at and provide a signed copy of the CCI agreement.

    As would be expected, the requirements for the CCI designation are very in-depth and require dedication if you are seeking this status.

  • CCSP (Citrix Certified Sales Professional)— The final Citrix certification, the CCSP designation, is the only certification offering that does not require passing the Citrix 223 (or equivalent) exam. The CCSP designation is specifically targeted at sales professionals who want to expand their sales into the Citrix suite of products. Successful CCSP candidates must have a thorough overview of the basic product suite, understanding the key features delivered by each product. CCSP designation requires passing all of the following exams:

    • CTX-1601BW Citrix Access Infrastructure: Strategies and Solutions

    • CTX-1602BW Selling Citrix Products and Services

    • CTX-1603BW Citrix MetaFrame Access Suite 3.0: Selling and Positioning

    • CTX-1604AW Citrix Access Infrastructure: Total Cost of Ownership and Return on Investment

    • CTX-1605AW Citrix Access Infrastructure: Networking Concepts

    In addition to these courses, any two eLearning courses from the following five must also be passed:

    • CTX-1250AW Citrix MetaFrame Presentation Server 3.0: Selling and Positioning

    • CTX-1242AW Citrix MetaFrame Presentation Server 1.2 for Unix: Selling and Positioning

    • CTX-1302BW Citrix MetaFrame Secure Access Manager 2.2: Selling and Positioning

    • CTX-1322BW Citrix MetaFrame Password Manager 2.5: Selling and Positioning

    • CTX-1333AW Citrix MetaFrame Conferencing Manager 3.0: Selling and Positioning

    As mentioned near the beginning of this section, the best place to keep tabs on the Citrix certification program is via the Citrix website and the training home page, found at the following URL:

Taking a Citrix Certification Exam

After you complete your preparations for the exam and are ready to actually take the test, you need to register at an authorized Citrix testing center in your area. All Citrix exams are administered by Thomson Prometric. You can register online for a Citrix exam at or by calling 1-800-481-EXAM (1-800-481-3926) in Canada or the United States. Outside the United States and Canada, you can call the regional Prometric offices at +1-443-751-4300. These offices cannot schedule exams, but they can assist in locating a Prometric training center in your area. Web-based registration is the quickest and most convenient way of scheduling your Citrix certification exam.

Each Citrix exam typically costs $100 (US) and must be booked a minimum of 24 hours prior and no more than eight weeks in advance. Cancellation charges may apply if you do not give adequate notice. Typically, notice is a minimum of 24 hours prior to the scheduled start of the exam. You can cancel online or by contacting the testing center directly.

When scheduling a test, you need to provide the appropriate personal identification to verify who you are, the name and number of the exam that you will be taking, and a method of payment. Online registration requires that you create a personal user account that can then be used to book all future exams. On the day of the exam, you must provide appropriate identification to verify who you are. Typically, two forms of identification are required, with at least one of them being a photo ID.

Plan to arrive at the exam location at least 15–20 minutes early so that you can get seated, relax, and prepare prior to the start of the exam. All Citrix exams are completely closed book. No study aids—or anything else for that matter—are permitted into the testing area. This includes coats, bags, or purses, all of which must be left with the test administrator before entering the room. The best advice is to leave these items at home or locked in the car. The fewer distractions that you bring with you, the better focused you can be on the exam itself.

In the test room, the test administrator logs you in to your exam, verifying that your user ID and exam number are correct. After you review the introduction information, the exam begins.

The 223 Citrix certification exam has 79 questions, and native English speakers have 105 minutes to complete the exam. Non-native English speakers have an additional 30 minutes (135 minutes in total) to complete the exam. The testing software itself is Windows-based and presents a single question per screen. In the upper-right corner, a display shows the time and number of questions remaining.

Specific questions are typically a variant of the multiple-choice format, and the relative difficultly varies from question to question. The specific question usually falls into one of three categories:

  • Select the correct answer— With these typical multiple-choice questions, you are asked to choose the one correct response that most appropriately answers the given question. In some situations, different answers may be correct under slightly different server configurations, so make sure that you read the question carefully before selecting your answer.

    You will not find traditional true/false questions on a Citrix exam. Instead true/false-type questions are posed as multiple-choice questions, asking you to select the truthful (or most truthful) statement from the list of statements provided.

  • Select all that apply (or don’t apply)— These types of questions ask you to select all of the answers listed that correctly apply to the question given. None to all of them may apply, so be sure to read these types of questions very carefully. In many cases, subtle wording has been purposely used to trip up those who aren’t paying attention. Partial credit is not given for these types of questions. Unless only the correct answers are given, you receive no credit for the question.

  • Complete the sentence or fill in the blank— These types of questions ask you to complete the sentence with the appropriate word or words. The correct answer is most often chosen from a list of different words in multiple-choice format.

When your test is scored, no added penalty is given for a wrong answer compared to giving no answer at all, so answering every question asked is worthwhile even if you are not sure of some and must guess. To the best of its ability, Citrix has attempted to make the questions as fair as possible and to ensure that all questions have a single correct answer. Of course, mistakes do happen, and a “poor” question may find its way onto your test, presenting you with a poorly worded or ambiguous question that may not have a clearly correct answer.

In this situation, the best course of action is to answer the question to the best of your ability and try to follow up afterward in an attempt to determine what the correct answer actually should be. You are not allowed to leave the exam area with any written information, so you cannot write down the question for review later. You can attempt to remember the question and follow up afterward to determine the correct answer. Clearly ambiguous or incorrect questions can be reported to Citrix, which can correct the problem for future exams. Do not expect to have a test score reversed or corrected based on the results of a single question. If you have properly prepared for the exam, a single question should have no bearing on whether you pass or fail.

After you complete the exam, the testing software responds with your score after a few seconds, and informs you whether you have passed or failed. The 223 exam requires a minimum score of 67%, or 53 correct out of 79, to pass the exam.

If you don’t pass the exam, the key thing is not to become discouraged. We have all had days when things just didn’t quite go as well as we had hoped. Take some time after the exam to review areas where you struggled during the exam. Maybe a particular area caught you by surprise, or you felt you had a stronger handle on it than you actually did. The best method in this situation is to return as soon as possible to the study process and brush up on the weak areas in preparation for another exam attempt.

You can reschedule a new test through Prometric as soon as available if you so desire. We recommend that you attempt to schedule time in sooner rather than later so that material you have already studied is still fresh in your mind. You are required to pay the full fee to take another test, but there is no penalty with regards to certification for retaking an exam more than once.

Tracking Your Citrix Certification

After you pass your first Citrix certification exam, you are given access to Citrix’s online tool for tracking certification information. You can find the website to track this information at This website is also referred to as the I7 (the letter I) Certification Management site. All successfully passed exams automatically appear on this site, allowing you to track your progress toward certification.


After you pass an exam, it typically takes four business days before the exam results appear within your personal I7 Certification Management profile.

To create a logon to this site, you are required to provide information found on the Citrix exam score report that you receive after successfully completing a Citrix certification exam. With this information, you can create your logon for the site and begin tracking your Citrix certification progress.

You can also view the remaining requirements to attain a particular certification using the online Certification Wizard ( This simple wizard-driven site allows you to provide information on the exams that you have passed and determine the requirements that you must attain to achieve your certification goal.

How to Prepare for the Exam

Preparing for Citrix exam 223, as with any technical exam, requires that you dedicate time to both acquiring and studying information directly related to the 223 exam material. To successfully pass this exam, you are expected to have an intimate knowledge of the full spectrum of core features and functionality that make up the MetaFrame Presentation Server 3.0 product. For those readers with past MetaFrame experience but no formal training, you may be surprised, even initially overwhelmed, by the amount of material that must be reviewed to completely cover the scope of the 223 exam. Don’t let the depth of material concern you. A practical approach to studying and reviewing this information will go a long way to preparing you for this exam.


You need to dedicate a fairly large amount of time to studying the information necessary to prepare for this exam. Therefore, if you review everything the night or even the weekend before, don’t expect to be too successful in your certification test.

The following is a general list of materials that can help you in your 223 exam preparations:

  • The MetaFrame Presentation Server 3.0 Enterprise Edition installation media package. This multiple-CD package contains both online documentation and the application software necessary to install and test the various aspects of MPS 3.0 in preparation for the exam. Various means exist for obtaining this software package. One avenue is through your nearest authorized Citrix reseller, a Citrix sales rep, or as a result of attending a Citrix course associated with this exam.

  • Exam preparation materials available directly from Citrix. Citrix provides very little in the way of exam-specific information on its website beyond the basic exam enablement guides. Citrix does provide detailed technical documentation available both on the MPS 3.0 installation media and on its website that is vital to ensuring you have the knowledge necessary to pass the 223 exam. Specifically, you should review the following two publications in detail:

    • MetaFrame Presentation Server 3.0 for Windows Administrator’s Guide

    • MetaFrame Access Suite Licensing Guide

  • This Exam Cram book, which provides you with a concise and thorough review of the material considered vital to your exam-taking success. This book serves as a supplement to the basic study material that you’ll review to ensure that you have a clear understanding of the key topics and are prepared for any pitfalls the 223 exam process my throw at you.

  • Official Citrix-authorized classroom training. Citrix offers an intense five-day course (CTX-1223AI) geared specifically at individuals who are interested in passing the 223 exam on route to a CCA, CCEA, or CCIA designation.

  • Citrix self-study courseware. Citrix now provides access to its classroom courseware material for those people who prefer self-study to a classroom environment. Courseware is available for sale through most Citrix Authorized Training Centers.

  • Additional exam preparation materials such as practice exams, available on the Exam Cram website at

About This Book

Each chapter in this book follows the traditional Exam Cram structure, containing graphical cues that flag important or useful exam information. Here is the layout of a typical chapter:

  • Opening hotlists— At the beginning of each chapter is a list of the terms you need to understand and the techniques you need to master to thoroughly understand the subject matter of the chapter. Following the hotlist is a brief introduction to the chapter that prepares you for the following material.

  • Topic breakdown— Following the opening hotlists and introduction is a series of topics that break down the chapter’s subject material into manageable chunks of information. Throughout the chapters, we highlight important information that is likely to appear on an exam. This information is highlighted using an exam alert:


    Exam alerts, similar to this one, can be found throughout the chapters in this book. An exam alert is used to highlight information pertaining to a concept, term, task, or tool that is likely to appear in some form on the exam. Alerts highlight information that you should note carefully. This alert information also appears on the Cram Sheet.

    In addition to exam alerts, this book also offers tips and notes, both of which are used to flag information that is important to the topic currently being discussed but may not necessarily appear on the exam. In general, we attempt to use tips and notes to point out information that can be important to the day-to-day operation of the environment.

  • Practice questions— Near the end of each chapter is a section containing sample exam questions demonstrating both correct and incorrect answers, along with explanations as to why a particular answer is correct or incorrect.

Besides the study material, which follows the layout presented in the preceding list, two complete sample exams are included in Chapters 16, “Practice Exam 1,” and 18Practice Exam 2.” They provide an opportunity to review the material presented in the book and help to ensure that you are ready for the exam by covering all of the different information discussed. Chapters 17 and 19, respectively, provide answers for the questions found in Chapters 16 and 18.

The final study aid available in this book is the tear-out Cram Sheet attached to the inside front cover of this book. This Cram Sheet contains a condensed collection of facts and tips that we feel are worth having at your finger tips during the study process and should be thoroughly understood prior to taking the exam. The small size of this sheet makes it an ideal refresher sheet to review prior to taking the exam or wherever you may be when preparing for the exam.

How to Use This Book

The individual chapters in this book have been structured in such a way as to continuously build on one another. Therefore, some topics later in the book make use of information discussed previously. When you examine the material in this book for the first time, particularly if you have little previous MetaFrame experience, we recommend that you review the book from front to back.

For those readers with previous MetaFrame Presentation Server administration or exam experience, you may want to target specific areas where you are technically weak in the subject matter. At the very least, we suggest that you perform the self-assessment and then test your knowledge with the sample questions in each chapter and the final set of sample questions as a means of assessing what areas you may need to target for further study.

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