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Case Scenario Exercise

You have been placed in charge of the Information Technology department at your new company, and are trying to put better practices in place than your predecessor did. Server hardware failures are quite commonplace, and user satisfaction with network performance is very low. From your initial interviews with your administrative staff, there has been very little planning and very much fire-fighting over the past several years.

The mandate from the company’s vice president is that you get things cleaned up quickly, and relieve his anxiety that important company data is walking out the door due to lax security practices. User productivity needs to improve, and that includes all the applications that the users have installed on their computer systems—against company policy.


  

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