| 1. | You work as the desktop support technician at Acme.com. You have a user that loaded a driver but now Windows does not boot properly. You want to display the driver names while they are being loaded during startup. What should you do?
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| A. | Start System configuration. On the Boot tab, select the Base video checkbox. | |
| B. | Start System configuration. On the Boot tab, you should select the Boot log checkbox. | |
| C. | Start System configuration. On the Boot tab, you should select the No GUI boot checkbox. | |
| D. | Start System configuration. On the Boot tab, select the OS boot information checkbox. |
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| 2. | You work as the desktop support technician at Acme.com. You have a user who reports experiencing slowness problems over the last few weeks. You need to identify the cause of the failures. Therefore, you want to look at the historical view of workstation performance and see when the failures first started. What should you do?
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| A. | Make use of Performance Monitor | |
| B. | Make use of the Reliability Monitor | |
| C. | Make use of a System Diagnostics Data Collector Set | |
| D. | Make use of the Resource Overview tool |
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| 3. | You work as the Help Desk technician at Acme.com. You have a user who is getting a Stop error when the computer is started in Normal mode or Safe Mode. What should you do to troubleshoot this problem further?
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| A. | Uninstall Windows 7 and reinstall the previous version of Windows | |
| B. | Reboot the computer using the Windows 7 installation DVD and run the Startup Repair tool | |
| C. | Run Software Explorer | |
| D. | Disable startup items by running Msconfig.exe |
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| 4. | You make changes to the video refresh rate on your computer and now the display does not work properly. What should you do?
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| A. | Run the SYSEDIT tool | |
| B. | Reinstall Windows | |
| C. | Reboot the system with the emergency repair disk | |
| D. | Press F8 during the boot sequence and select Last Known Good Configuration |
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| 5. | Your machine does not boot properly. You suspect a faulty driver that you just installed. Unfortunately, you cannot access the Device Manager because the system does not complete the boot process. What should you do next?
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| A. | Restart the computer with another version of Windows | |
| B. | Insert a DOS bootable disk into the drive and boot the system | |
| C. | Reboot the computer in Safe Mode | |
| D. | Start the System Configuration tool |
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| 6. | What tool would you use to temporarily disable a service that starts during the boot process?
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| A. | Device Manager | |
| B. | System Configuration | |
| C. | Boot.ini tool | |
| D. | Last Known Configuration option |
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| 7. | You just loaded a new application. Now your computer has gotten slow and sometimes causes Stop errors. Even after reinstalling the application, you still have the same problems. What can you try next?
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| A. | Roll back the latest driver using Device Manager | |
| B. | Reboot the computer in Safe Mode | |
| C. | Press F8 during the boot sequence and select Last Known Good Configuration | |
| D. | Use the System Restore to restore to a known good working restore point |
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| 8. | Which type of backup can you perform using the Windows 7 Backup and Restore program if you only want to back up files that have their archive bits set and you want the backup job to clear each file’s archive bit after each file has been backed up?
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| A. | Incremental | |
| B. | Differential | |
| C. | Normal | |
| D. | Copy |
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| 9. | You have a computer running Windows 7 with a C and D drives. Both hard drives are formatted with the NTFS file system. What do you need to disable the previous versions on the D drive?
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| A. | Modify the Quota settings | |
| B. | Modify the Sharing settings | |
| C. | Use the Disk Management snap-in | |
| D. | Modify the System Protection settings from System Properties |
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| 10. | What can you use to delete all System Protection snapshots on a computer running Windows 7?
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| A. | Run Disk Defrag | |
| B. | Run Disk Cleanup for System Restore and Shadow copies | |
| C. | Restore files from Previous Versions | |
| D. | Restore files using System Restore |
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