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After reading this chapter and completing the exercises, you will be able to:
Use terminology specific to converged networks
Explain VoIP (voice over IP) services and their user interfaces
Explain video over IP services and their user interfaces
Describe VoIP and video over IP signaling and transport protocols, including SIP, H.323, and RTP
Understand QoS (quality of service) assurance methods critical to converged networks, including RSVP and DiffServ