INTRODUCTION

Rob is my friend and a veteran traditional project manager with 15 years of industry experience. He has handled large multi-vendor programs successfully and is very proud of his knowledge and ability. Today morning he had a lengthy discussion with his supervisor regarding a very big and new strategic account that their company is on the verge of winning. The customer says this is a very big and long implementation and thus the scope of the project will evolve over a period of time. ‘We don't know the full requirement yet as we can't think of each and every feature we want just now, but as and when we see the product evolving our user group will provide more and more inputs and they may even change some of the features they asked for in the....