Exam Questions 1. Answer: B Answers communications management Any communication that can be used for legal purposes is considered formal written communication. An invoice is a formal document. 2. Answer: C See the word, "technique"? That's a good indication that it's a tool and not an input. Information gathering techniques are part of Information Distribution but not part of Communications Planning. 3. Answer: A The Communication Plan is the first thing you need to create in this situation. It will help you organize the meetings that are taking place and get everyone on the same page. The communication plan will help you to streamline communications so that the customer can use you as a single point of contact, too. 4. Answer: D Paralingual communication happens when additional information is conveyed by the tone or pitch of your voice. It's when you use more than just words to communicate. 5. Answer: B When you look at work performance information, you're in the Performance Reporting process. And what do you do with the work performance information? You compare it against the baselines to see if your project is on track! If it isn't, that's when you want to get the word out as quickly as possible. I get it! You can't do any communications unless you've got a good communication plan. 6. Answer: A A lot of people choose B here. Don't forget to include yourself! Look out for questions like this on the exam too. The formula for lines of communication is n x (n-1) 2. In this problem there were seven people named, plus you. (8x7) 2 = 28. you are here 4 503