kate's company needs help Victim of her own success Kate's last project went really well. In fact, maybe a little too well. The company's customer base grew so much that now the IT department's technical support staff is overwhelmed. Customers who call up looking for technical support have to spend a long time on hold, and that's not good for the company. Your estimated hold time is 37 minutes. Your call is important to us. Please continue to hold. <Click> Your estimated hold time is...