changes versus defects Changes, defects, and corrections You've already seen how a project can change as it goes along. When the teachers asked for their hotel to be upgraded, you took the request through the change control process at Acme, and when the change control board approved the change, you directed the agents to make the booking for the group. But sometimes, things go wrong with what you intended to have happen in the first place. When your quality department told you that you had booked the teachers on the flight to Rome without putting them in the same row, you quickly fixed the reservation. But you intended the teachers to sit together in the first place, so that's not a change, its a defect. In the process, you realized that your team wasn't reading your documentation carefully, which is why they screwed up the airline reservations. To fix the way your team is working, you need to take corrective action. That's when you need to change the way you're doing the work on your project. Got all that? When the team is repairing defects to deliverables, they still need to go through change control. Whoa... repairing defects, making