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    Advance Praise for Head First PMP
    Praise for other Head First books
    Praise for the Head First Approach
    Other related books from O'Reilly
    Dedication
    how to use this book Intro
    Ch. 1. Introduction: Why get certified?
    Ch. 2. Organizations, processes, and projects: (Keeping) In good company
    Ch. 3. the process framework: It all fits together
    Ch. 4. Project integration management: Getting the Job Done
    Ch. 5. Scope management: Doing the Right Stuff
    Ch. 6. time management: Getting it Done on Time
    Ch. 7. Cost Management
    Ch. 8. Quality Management: Getting it right
    What is quality?
    You need more than just tests to figure out quality
    Once you know what the product is supposed to do, it's easy to tell which tests pass and which fail
    Quality up close
    "An ounce of prevention..."
    Quality planning is how you prevent defects
    How to plan for quality
    The quality management plan gives you what you need to manage quality
    Inspect your deliverables
    Use the planning outputs for Perform Quality Control
    The seven basic tools of quality
    Pareto charts, Flowcharts, and Histograms
    Run charts and Scatter charts
    Question Clinic: The "Which-One" Question
    Quality control means finding and correcting defects
    Trouble at the Black Box 3000™ factory
    Introducing Quality Assurance
    A closer look at some tools and techniques
    More ideas behind quality assurance
    Exam Questions
    Exam Answers
    Ch. 9. Human Resource Management: Getting the team together
    Ch. 10. Communications Management: Getting the word out
    Ch. 11. Project Risk Management: Planning for the Unknown
    Ch. 12. Procurement Management: Getting Some Help
    Ch. 13. Professinal Respnsibility: Making Good Choices
    Ch. 14. A little last-minute review: Check Your Knowledge
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    Chapter 8. Quality Management: Getting it right - Pg. 365

    8 Quality Management Getting it right Just one wrong ingredient, and my fluffy cookies end up hard as bricks.