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Kate:  Thanks for coming by, Steve. We’re looking for a contractor to handle tech support while we bring on more people in our call center. How do we normally handle this stuff?

Steve:  Here’s how it usually works. I’ll actually write the contract and do the negotiation. But before I do that, I’ll need to sit down with you to understand what the contract has to accomplish.

Kate:  So I’m not involved at all?

Steve:  Oh, you’re definitely involved. You need to help with the negotiations, because you’re the only person who really understands what we’re trying to accomplish with the contract.

Kate:  Okay, that makes sense. So when do we get started?

Steve:  Well, not so fast. We need to be really sure that the way we pick our vendors is absolutely fair. We’ve got some company guidelines that you’ll need to follow. And once we’ve got the contract signed and the work is underway, we’ll need to meet to make sure the contract is really being followed. And if there’s a problem and we need to negotiate a change to the contract, you’ll need me to do it.


  

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