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Project Quality Management

Project Quality Management

The three processes occurring in three project management process groups (planning, executing, and monitoring and controlling) are

  1. Plan quality

  2. Perform quality assurance

  3. Perform quality control

    • Benchmarking— Comparing actual or planned project practices to other projects as a basis for performance measurement.

    • Metric— Operational definition describing what something is and how the quality control process measures it.

    • Quality audits— Structured, independent review to determine if project activities comply with organizational and project policies, procedures, and processes.

    • Seven basic tools of quality:

      • Cause and effect diagram

      • Control charts

      • Flowcharting

      • Histogram

      • Pareto chart

      • Run chart

      • Scatter diagram


  

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