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    Quality Management

    • Perform quality assurance—8.2

    CramSaver

    If you can correctly answer these questions before going through this section, save time by skimming the Exam Alerts in this section and then completing the Cram Quiz at the end of the section.

    1.The technique to identify the underlying cause of a problem and take steps to prevent further occurrence is called what?

    1. Continuous improvement

    1. Root cause analysis

    1. Quality audits

    1. Ishikawa analysis


    2.Which of the following is NOT a valid input to the perform quality assurance process?

    1. Quality metrics

    1. Quality checklists

    1. Work performance information

    1. Quality control measurements


    Answers

    1.Answer B is correct. Root cause analysis looks at the underlying causes of an issue and applies corrective action to prevent further occurrence.
    2.Answer B is correct. Quality checklists are an input to the perform quality control process. All of the other answers are valid inputs to the perform quality assurance process.



      

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