Chapter 11

Controlling Work Results

The PMP® exam content from the Monitoring and Controlling the Project performance domain covered in this chapter includes the following:

• Task 3: Ensure that project deliverables conform to the quality standards established in the quality management plan by using appropriate tools and techniques (e.g., testing, inspection, control charts) in order to satisfy customer requirements.
• Task 4: Update the risk register and risk response plan by identifying any new risks, assessing old risks, and determining and implementing appropriate response strategies in order to manage the impact of risks on the project.
• Task 5: Assess corrective actions on the issue register and determine next steps for unresolved issues by using appropriate tools and techniques in order to minimize the impact on project schedule, cost, and resources.