Quality Planning

Quality is affected by the triple constraints (project scope, schedule, and cost), and quality concerns are found in all projects. Quality typically defines whether stakeholder expectations were met. Being on time and on budget is one thing; if you deliver the wrong product or an inferior product, on time and on budget suddenly don’t mean much.

The Plan Quality process is concerned with targeting quality standards that are relevant to the project at hand and devising a plan to meet and satisfy those standards. The quality management plan is an output of this process that describes how the quality policy will be implemented by the project management team during the course of the project. Another key output of this process is the process improvement plan, which documents the actions for analyzing processes to ultimately increase customer value. Everything discussed in this section, including the inputs and tools and techniques of this process, will be used to help develop these two primary outputs.