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Chapter 9: Conducting Procurements and S... > Managing Stakeholder Expectations
Managing Stakeholder Expectations
In my experience, managing stakeholder expectations is much more difficult than managing project team members. Stakeholders are often managers or directors in the organization who might be higher in the food chain than the project manager and aren’t afraid to let you know it. Having said that, you can manage stakeholder expectations and you do this using communication.
If you need a refresher on the definition and role of stakeholders, please see Chapter 1, “What Is a Project?”
The Manage Stakeholder Expectations process is about satisfying the needs of the stakeholders by managing communications with them, resolving issues, improving project performance by implementing requested changes, and managing concerns in anticipation of potential problems.
