9 Chapter 9. Service Requests This chapter contains information regarding service requests and their use and configuration within IBM Tivoli Asset Management for IT. After it is configured, the application can process service requests in several ways including agent-entered, Web-based, or through an e-mail listener. This chapter contains the following topics: "Service Requests application" on page 178 "Self-Service" on page 182 © Copyright IBM Corp. 2009. All rights reserved. 177