| With all the problems overcome, your company’s shopping cart now sends email messages that not only look great, but also work where your rival’s do not. Marketing is pleased, and has awarded your boss a bonus in return. Isn’t that typical?
However, the support team leader isn’t happy. Since the release of your latest shopping cart marvel, there has been a large increase of bug reports about your new style email messages. It seems that many users won’t accept HTML emails at all, and would like to be able to send plain-text emails instead.
Seeing as he just got a nice bonus for adding HTML emails, your boss isn’t too sympathetic to the idea of getting rid of them again. In desperation, the support team leader turns to you, and asks you to convince your boss.
Draft out a short email message to your boss, explaining why plain-text emails are a good idea. As all consultants need to be politicians at heart, it might help to think about how you can keep both your boss and the support team leader happy. |