the coaching m a n u a l When delivered with the appropriate balance of objective information and personal views, great feedback is a valuable contribution to the whole process of coaching. General guidelines for giving feedback include: ® Know why you want to give feedback, i.e. your intention. ® Concentrate your observations mostly on behaviour or facts. ® Balance objective and subjective statements wisely. ® Maintain the emotional state of the person you're giving feedback to, e.g. remain constructive. Chapter summary Fundamental skills of coaching