Handling Difficult Coaching Situations Learning Objectives By the end of this chapter, you should be able to: 8 · · · · Recognize and avoid coaching pitfalls. Build trust when you confront difficult coaching situations. Deal with the most common coaching problems. Coach teams through conflict. We have spent a lot of time examining what you can do to be an effective coach. As you put these skills and techniques into practice you become a valuable coaching asset to your organization and to those you lead. I DENTIFYING C OACHING P ITFALLS It's also important to be aware of some of the common coaching traps. Some of these may be obvious, but others not. Even the most diligent and sincere coaches can fall prey to these pitfalls. Sample Coaching Situations Let's look at several short scenarios. See if you can identify the trap the coach has fallen into. Write your answers in the space provided. Situation 1: Lorisa Lorisa has been coaching each member of her team since she was promoted to desktop support supervisor. When I asked her how it was going, she just © American Management Association. All rights reserved. 135