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| 1. | D. Wechsler, “Nonintellective Factors in General Intelligence,” Psychological Bulletin 37 (1940): 444–445. |
| 2. | H. Gardner, Frames of Mind (New York: Bantam Books, 1983). |
| 3. | P. Salovey and J. D. Mayer, “Emotional Intelligence,” Imagination, Cognition and Personality 9, 3 (1990): 185–211. |
| 4. | Adele B. Lynn, The EQ Difference (New York: AMACOM, 2005). www.amacombooks.org. Excerpted by permission of the publisher. |
| 5. | Ibid., pp. 39–40. |
| 6. | Bob Wall, Working Relationships (Palo Alto, Calif.: Davies-Black Publishing, 1999), pp. 153–159. |
| 7. | Lynn, The EQ Difference, Chapter 8, Step 1: Observe, pp. 50–78. |