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Case Analysis

Chris’s ability to adequately direct the business needs of several top customers while not overwhelming his staff is evident in this case. Many people would jump into the projects without a plan, anticipating overload. The fact that Chris planned before he acted is a contributing factor in the success. Planning early in a project is never wasted; planning early in a project and then effectively communicating to your staff can be taken to the bank (which is one of the strengths of Chris’s actions). Although not overly emphasized in this case, there appears to be considerable involvement of Chris’s team and appropriate incentives established for hard and effective work. Chris’s team knew the workload demand was heavy but there was a company picnic to mark the end. People are much more willing to go above and beyond when they know there is an end in sight. Consider also the benefits of recognizing, rewarding and celebrating results.

One additional comment: Notice the humorous awards presented at the picnic. Although we can only speculate from the case, there appears to be a sense of fun. Like celebration, a fun and enjoyable work environment adds to productivity and morale. That’s often an uncommon feature during project crunch time. Any coach who can bring a sense of play into a tense work situation is sensitive to his people’s needs. When your team can laugh and have fun along the way, you are setting up high-performance team results.


  

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