Case Study

Linda Benchley’s team of computer technicians worked with some of the most expensive inventory at MacMasters Inc. Eighteen full-time technicians formed the nucleus of the MacMasters IS department. They were divided into three teams of six members each, with each member specializing in different PC configurations and networks.

When one of the teams began missing expensive parts, Linda and the team leader met to discuss the problem. The team leader, Rob, reluctantly admitted that he suspected one of his people of theft. Linda and Rob carefully documented their meeting and met with the company’s owner before meeting with Becky, the team member Rob suspected.