Coaching, Mentoring and Managing a "If you don't overcome the obstacles, you'll never become the success." -- John Mackovic process between the coach and individual or team; it requires good chemistry, a lot of listening and observing -- and caring. Barbara Jordan exudes that caring, whether she is in front of an audience, beside a group of citizens or among her staff. As a StaffCoachTM, you will use all three approaches -- coaching, mentoring and counseling -- as your people need them. For the people who do average work, meet all their goals and handle their accountabilities, you will get the best results from coaching them. Help them directly improve their performance and go beyond "just enough." Coaching is at the heart of the StaffCoachTM Model. Its actions are the foundation for mentoring and counseling. The guidelines, steps and techniques apply to all. Whenever you want to move your people, get buy-in, inspire or motivate, coaching is the answer.