Which of the 10 essentials of face-to-face counseling did Reed Thurman use?

Which did he violate?

Which did not really apply?

Which one of the 10 essentials could have uncovered the real problem and avoided the employee turnover?

What part did Reed’s emotions play in this unfortunate scenario?

What third party influenced Reed’s judgment? Why?

What one lesson from this case study can help you most in future counseling sessions?