The Counselor Role: Confrontation and Correction Four Keys to Effective Counseling Rethink the counseling part of your job as a coach. It is all about developing your people, an immediate way to honor and respect them. Get and Give Information In this phase, the counselor gathers relevant information from the team member and, in return, responds to the person's need to receive information. fl Agree on Performance Standards Obviously, to perform at a "standard" level for a specified task, each team member must understand and agree with the