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Chapter 2. The Five-Step StaffCoaching™ ... > Know Your Employees’ Character and C...

Know Your Employees’ Character and Capabilities: Four Effective Techniques

Personal Observation

StaffCoaching™ requires firsthand knowledge of, and one-on-one familiarity with, your team members and their jobs. There is no way around that; the value of involvement does pay off here. Knowing where your people are and why gives you an ability to connect your coaching. The better you know your people, the better you can target your coaching to what is important to them. Knowledge gives you more than rapport; it lets you click with the others.


  

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