Index huh? letter, 24 hyphen use, 215 idea shopping, 20-21 identify your purpose, 33 your reader of a report, 151-153 illustrations, 31 indefinite pronouns, 218-219, 223 infinitive phrases, 79 information organized in a report, 153 information-overload memo, example, 138-140 informative memo, 140 initial fear of writing, 19 inquiry letter, 194-195 instructions, 159-161 interview follow-up letter, 204-205 introductory paragraphs, 80-81 invitation to an event, 182-183 to apply for credit, 183-184 job application cover letter example, 173 knowledge of reader about topic, 28-29 length of sentence, 68-69 letter of application, 172 style, 145-149 letters, 144-145 line length, 51 "make" expressions, 56, 59 margins, 51 253 measurement words, 219 mechanical correctness, 115 meeting minutes, memo outlining, 144 memo outlining meeting minutes, 144 memos, 137-142 negative messages to managers and executives, 95-96 response to a letter of inquiry, 196-197 non sequitur, 45-46 no-sympathy letter, 24 noun and verb endings, incorrect, 118 numbered list, 87 often-confused words, 225-233 opening, revising the, 103-104 organizing e-mail messages, 126-127 overuse of "and," 78 paragraph length, 51-52, 85 paragraphs as "building blocks," 80 paragraphs, 86-87 parallelism, maintain, 73-74 parentheses use, 213-214 personal pronouns, 223 pitfalls to accurate evaluation of information, 43-46 planning the presentation, 162-163 plural nouns, 239-241 policy or procedure letter, 191-192