4 Loud & Clear Copyright © 2008 by Karen Berg All rights reserved under the Pan-American and International Copy- right Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press. L OUD & C LEAR E DITED AND T YPESET BY G INA T ALUCCI Cover design by Rob Johnson/Johnson Design Printed in the U.S.A. by Book-mart Press To order this title, please call toll-free 1-800-CAREER-1 (NJ and Can- ada: 201-848-0310) to order using VISA or MasterCard, or for further information on books from Career Press.