222 Loud & Clear Tips from the trenches, 16, 20, 42-43, 64, 94-95, 111, 114, 115-116, 140-141, 144-146, 15-151, 158, 178-179, 186-187, 194, 207 tool kit, bridge building, 210 topics to bond over, 24-25 Tough-love turnaround, 16, 26-27, 74, 128-129, 193 Venue, questions to ask about the, 40 visual tips for communicating the bottom line, 163 visualization exercise, 143-144 vocal dis-cord, 160 Questions to ask about the venue, 40 questions to ask when probing others, 82 Quiz, the, 151 rabbit trick, 119, 148-149 Rabbit Trick, 16, 39, 68-69, 92-93, 132-133, 205-206 Randall, Tony, 130 relationship sabotage, 46-47 reporters and what never to say to them, 216 right- versus left-brain thinkers, 65 sabotage, relationship, 46-47