52 Loud & Clear that safety regulations had changed in the past 10 years, and these new regulations should be incorporated into the design of a new playground. Georgia could now process these concerns, without feel- ing attacked; she was also able to feel good about her past efforts, and what her future contributions could be. Jenna suggested that Georgia, a talented and well-regarded archi- tect, could design the new playground, and Georgia accepted. When the day of her meeting arrived, Jenna presented her case, and with several committee members (as well as the group leader) already aware of her agenda and how it would benefit them, the request to install a new playground was not only well-received, but unanimously accepted. The Bearer of Bad News