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Strategy 3 Persuade: Mastering the Corne... > Curbing Communication - Pg. 119

PERSUADE: Mastering the Cornerstones... 119 RABBIT TRICK: FIXING AN E-MAIL MISFIRE Problem: You've just absently hit "reply all" to an e-mail and there was someone in the chain that was not supposed to see the message you sent. What do you do? Solution: Sadly, there is no solution to this. Depending on how egregious the e-mail, and how tolerant the mis-recipient, you could pick up the phone and try to smooth feathers--claiming a horrible day, an irrational moment, or something to that effect. This could work with a family mem- ber or friend, but if it's a client--especially a new client--the relationship is probably over.