acknowledgments pology is a process that requires partners, however unwill- ing they may be. My sincere thanks go first of all to the many people whom I have offended or who have offended me. Without their participation, the insights, principles, and strate- gies discussed in this book would not have emerged. I am grateful to the many people who took time out of their busy lives to assist me. I have been blessed to be surrounded by smart and generous friends who trusted me with their experi- ences and stories. In every case, their participation has sharp- ened my saw, smoothed my highs and lows, and helped me connect the dots when I saw too few connections and too many dots. If there are any errors in this book, they are mine alone. I appreciate the entire publishing staff at Berrett-Koehler A