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Chapter 8. Microsoft CRM Sales for Outlook
Chapter 8. Microsoft CRM Sales for Outlook
In this chapter
Offline Concepts
The Microsoft CRM Sales for Outlook Interface
Mailboxes and Folders
Typical Microsoft CRM Configuration
Going Offline/Synchronizing
Synchronization Under the Hood
Configuration and Customization
Deployment Considerations
Use Case Corner—Mobile Portal: Extending the Reach of Microsoft CRM
Summary
Now the real fun begins. Sales people all over the world finally have the kind of tool they have always wanted but could never find; a CRM system that is fully integrated into their email, contacts, and calendar application.
