3 Chapter 3. Working with knowledge bases and decision plans Knowledge bases (KBs) and, optionally, decision plans are the essential components of any IBM Classification Module (Classification Module) system. This chapter introduces the basic techniques that are available in Classification Workbench to create, train, or analyze knowledge bases and decision plans. This chapter describes the following topics: Importance of knowledge bases and decision plans Creating, training, and analyzing a knowledge base Creating and analyzing a decision plan Building a knowledge base advanced topics: ­ Using an uncategorized or partially categorized content set ­ Using keywords ­ Enabling the knowledge base with feedback processing ­ Working with offline (deferred) feedback ­ Handling overlapping categories © Copyright IBM Corp. 2009. All rights reserved. 59