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2. Experiments: Test your theories > Could value perception be causing the reve...

Could value perception be causing the revenue decline?

According to the data, everything’s going along just fine with Starbuzz customers, except for one variable: perceived Starbuzz coffee value.

It looks like people might be buying less because they don’t think Starbuzz is a good bang for the buck. Maybe the economy has made people a little more cash-strapped, so they’re more sensitive to prices.

Let’s call this theory the “value problem.”

Starbuzz Coffee

Summary of marketing surveys for six months ending January 2009. The figures represents the average score given to each statement by survey respondents from participating stores.

 

Aug-08

Sept-08

Oct-08

Nov-08

Dec-08

Jan-09

Location convenience

4.7

4.6

4.7

4.2

4.8

4.2

Coffee temperature


  

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