18. Getting and staying connected—or not

William Vaughn

It seems that I spend quite a bit of my time answering questions—from family, friends and neighbors—who want to know how to resurrect their computers, or from developers who need to figure out how to get around some seemingly impossibly complex problem. Thankfully, not all of their problems are that complex. I expect that many of you are confronted by many of the same queries from those that look up to you as a technical resource—like the doctor who lives up the street who listens patiently while you describe that pain in your right knee.