Chapter 1. Getting Started with Answers On Demand

Answers On Demand is the business intelligence tool built into CRM On Demand, and is the topic of this book. Answers On Demand is an extremely powerful analytical tool that, with the proper planning and knowledge, can become the difference between reporting and business intelligence. This chapter looks at the basic requirements for gaining access to Answers On Demand. Chapter 2 covers recommended stages of planning your analysis.

I encourage you to read the first two chapters of this book carefully and give their content some genuine consideration before you jump into the definitions of functions and explanations of views a little deeper into the book. After all, a little planning goes a long way and pays dividends in time when you get things right the first time.