Chapter 3. Getting the Most from Your Oracle CRM On Demand Service

In the last two chapters, we described the key features of CRM On Demand and how the underlying SaaS infrastructure simplifies deployment and speeds your ability to deliver business value to your organization. In this chapter, we turn to the knowledge and skills you will need to become really effective in your implementation and ongoing management of CRM On Demand. The good news is that Oracle has developed a variety of resources specifically for CRM On Demand that will help you acquire the knowledge and awareness you’ll need to configure, deploy, upgrade, and maintain your company instance over the term of your subscription. The key is to know what resources are provided, why a resource would be useful, and where to access what you need.

This chapter will acquaint you with the resources and tools that you should draw on during the implementation process and after launch as issues arise. In each section, we will highlight