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    Copyright
    Editor-in-Chief
    Associate Editors
    Editorial Advisory Board
    List of Contributors
    Preface
    Section: I Fundamental Concepts and Theories
    Section: II Development and Design Methodologies
    Section: III Tools and Technologies
    Section: IV Utilization and Application
    Section: V Organizational and Social Implications
    Ch. 5.1. Digital Disempowerment in a Network Society
    Ch. 5.2. Localization, Culture, and Global Communication
    Ch. 5.3. Evaluating Organisational Readiness for Virtual Collaboration
    Ch. 5.4. Evaluating Virtual Organisational Preparedness
    Ch. 5.5. On the Internationalization of the Wireless Telecommunications Industry: A Market-Based Analysis of Six European Service Providers
    Ch. 5.6. Strategic Metamorphoses of ICT Sector for Human Development in India
    Ch. 5.7. Broadband in America: A Policy of Neglect is Not Benign
    Ch. 5.8. Factors Affecting Broadband Adoption for Mainstream Consumers
    Ch. 5.9. Mixing and Matching Organizational Network Legitimacy Practices to China's Telecommunication Market
    Ch. 5.10. Creating an Analytical Lens for Understanding Digital Networks in Urban South Africa
    Ch. 5.11. Mobile Community Networks: Evolution and Challenges
    Ch. 5.12. The Need for a Well-Managed Technology Infrastructure
    Ch. 5.13. Network Cooperation: Development Cooperation in the Network Society
    Ch. 5.14. Telecommunication Customer Demand Management
    Ch. 5.15. Telecommunication Customer Detainment Management
    Ch. 5.16. The Impact of Customer Churn on Social Value Dynamics
    ABSTRACT
    INTRODUCTION
    TELECOMMUNICATION SOCIAL NETWORK
    SOCIAL VALUE OF CUSTOMERS AND THEIR NEIGHBOURHOOD
    NETWORK EFFECT OF CUSTOMER CHURN
    EXPERIMENTS
    CONCLUSION
    REFERENCES
    Ch. 5.17. Consumer Response to High Technology Mobile Phones in Emerging Markets
    Ch. 5.18. Electronic Intermediaries Managing and Orchestrating Organizational Networks Using E-Services
    Ch. 5.19. Adaptive IT Architecture as a Catalyst for Network Capability in Government
    Ch. 5.20. Student Success in a University Introductory Networks and Telecommunications Course: Contributing Factors
    Ch. 5.21. E-Learning with the Network: The Importance of 'Always On' Connectivity
    Ch. 5.22. Managing E-Relationships in a Supply Network
    Ch. 5.23. Application of Parametric Cost Estimation Model to Telecommunication Networks
    Ch. 5.24. Effects of Digital Convergence on Social Engineering Attack Channels
    Section: VI Managerial Impact
    Section: VII Critical Issues
    Section: VIII Emerging Trends
    Index
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    Section: V Organizational and Social Imp... > The Impact of Customer Churn on Soci...

    Chapter 5.16. The Impact of Customer Churn on Social Value Dynamics

    Przemysław Kazienko
    Wrocław University of Technology Poland
    BT Innovate, British Telecom Group, Intelligent Systems Research Centre (ISRC) UK

    Dymitr Ruta
    BT Innovate, British Telecom Group, Intelligent Systems Research Centre (ISRC) UK


      

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