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Chapter 6. Support > Introduction

6.1. Introduction

The more you can do with a product, the more you can do wrong. Exchange 2000 Server is an extremely diverse and complex product. If you use Exchange to its full potential, you will be exposing more functionality to your users than ever before, thus creating more and tougher challenges for the support environment than ever before.

To offer effective support to an Exchange 2000 Server environment, you first need to define what is being supported. There are two broad categories of support:


  

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