Appendix 2

Summary of Contractual Documents

This appendix summarises the contractual documents that are likely to be presented to a firm that is considering any or all of the following:

• Purchasing a packaged application
• Outsourcing a software development
• Outsourcing a business process.

In particular, this summary describes any limitations that vendors usually apply to such documents that may impact the level of service they provide, or the cost of the services.

Table A2.1 Summary of contractual documents

Document name	Type of purchase where this document is used	Brief description of document
Software licence	Software package	The document grants the customer the right to use the software package for a given period of time, in return for the payment of a licence fee. Typically, this document may have restrictions about the use of the package. For example: • The user may only use this product in a given location • The licence may expire after a given number of years • The licence may restrict the number of transactions to be processed in a given day, week or month