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NOTES

NOTES

Introduction

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[] Goodison, Donna. "Branson: U.S. Airlines Need Shaking Up." Boston Herald Business section, February 12, 2009, p. 29.

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[] Rigby, Darrell. "Look Before You Lay Off." Harvard Business Review [http://hbr.org/2002/04/look-before-you-lay-off/ar/1], April 2002.

Chapter One

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[] Kanter, Rosabeth Moss. "Transforming Giants." Harvard Business School, The Centennial Business Summit, Summit Report, 2008, p. 2.

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[] Vickers, Mark, and others. "Cultivating Effective Corporate Cultures: A Global Study of Challenges and Strategies: Current Trends and Future Possibilities, 2008–2018." American Management Association, 2008, p. vi.

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[] Burt, Ron. "When Is Corporate Culture a Competitive Asset?" Financial Times, November 1, 1999, pp. 14–15.

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[] Espinoza, Javier. "Culture Change Is the Final Frontier." WSJ.com [http://online.wsj.com/article/SB10001424052748703787304575075381664189008.html], February 23, 2010.

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[] Peterson, Joel, JetBlue and Peterson Partners. Personal interview, April 26, 2010.

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[] McFarland, Keith. "Why Zappos Offers New Hires $2000 to Quit." Businessweek.com [http://www.businessweek.com/smallbiz/content/sep2008/sb20080916_288698.htm?campaign_id=rss_smlbz], September 16, 2008.

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[] Trainor, Len. Heritage Home Healthcare. Personal interview, December 4, 2009.

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[] Winslow, Gerald, Loma Linda University Medical Center. Personal interview, November 19, 2009.

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[] Pryne, Eric. "Starbucks Chief Rises to the Top." Seattle Times [http://seattletimes.nwsource.com/html/businesstechnology/2012136200_ceotopfive20.html], June 19, 2010.

Chapter Two

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[] Rosenthal, Jeff, and Masarech, Mary Ann. "High Performance Cultures: How Values Can Drive Business Results." Journal of Organizational Excellence, February 12, 2003, 22(2), p. 3.

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[] Peterson, Joel, JetBlue and Peterson Partners. Personal interview, April 26, 2010.

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[] Freiburg, Jackie and Kevin. Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success. New York: Broadway Books, 1998, pp. 144–45.

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[] Starbucks Mission Statement [www.starbucks.com/about-us/company-information/mission-statement].

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[] Edmonds, Chris, and Glaser, Bob. "Culture by Default or by Design?" Talent Management Magazine. January 2010, p. 38.

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[] Stamoulis, Dean. "Corporate Culture Is Becoming a Science." Forbes.com [http://www.forbes.com/2009/11/23/corporate-culture-science-leadership-governance-succession.html], November 23, 2009, p. 1.

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[] Dodds, Sheryl. Florida Hospitals. Personal interview, April 27, 2010.

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[] Lagace, Martha. "Corporate Values and Employee Cynicism." Harvard Business School Working Knowledge [http://hbswk.hbs.edu/item/5229.html], February 27, 2006, p. 3.

Chapter Three

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[] Welch, Jack and Suzy. "Values Are the How of a Firm's Mission, the Key to Winning." livemint.com [http://www.livemint.com/2009/10/04224616/Values-are-the-how-of-a-firm.html], October 5, 2009.

[]

[] Aspen Institute. FIELD program. "The Organizational Foundations of Sustainability." FIELD Forum, July 2009, 23, p. 3.

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[] Haines, Anne, ACCION New Mexico*Arizona*Colorado. Personal interview, April 30, 2010.

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[] Rice, Steven, Juniper Networks. Personal interview, May 4, 2010.

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[] Peterson, Joel, JetBlue and Peterson Partners. Personal interview, April 26, 2010.

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[] Rice interview.

[]

[] Ibid.

Chapter Foure

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[] Haines, Anne, ACCION New Mexico*Arizona*Colorado. Personal interview, April 30, 2010.

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[] Huselid, Mark A., Beatty, Richard W., and Becker, Brian E. "'A Players' or 'A Positions'? The Strategic Logic of Workforce Management." Harvard Business Review, December 2005, p. 2.

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[] Denham, Charles, M.D., and Rhoades, Ann. Patient Safety Conference, West Penn Allegheny Health System, Pittsburgh, October 22, 2009.

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[] Clifford, Stephanie. "The New Science of Hiring." Inc.com [www.inc.com/magazine/20060801], August 1, 2006.

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[] Ibid.

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[] Keith, Camille, Camille Keith Associates. Personal interview, April 30, 2010.

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[] Easdown, L. Jane., and others. "The Behavioral Interview, a Method to Evaluate ACGME Competencies in Resident Selection: A Pilot Project." Journal of Education in Perioperative Medicine, 2005, 7(1), January-June, pp. 4–5.

Chapter Five

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[] Gittell, Jody Hoffer. The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance. New York: McGraw-Hill, 2005, p. 19.

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[] Maurister, Rob, JetBlue Airways. Personal interview, June 11, 2010.

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[] Denham, Charles, M.D. Health Care Concepts Corporation (HCC) and Texas Medical Institute of Technology (TMIT). Personal interview, May 17, 2010.

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[] Barger, Dave, JetBlue Airways. Personal interviews, April 9, 2010 and May 13, 2010.

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[] Kelman, Glenn, Redfin.com. Personal interview, May 20, 2010.

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[] Pfeffer, Jeffrey, and Sutton, Robert I. "Evidence-Based Management." Harvard Business Review, January 2006, Reprint R0601E, pp. 2, 11.

Chapter Six

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[] Larson, Jennifer. "Maritz Poll: Bosses Not 'On the Same Page' as Employees Regarding Recognition" [http://www.maritz.com/Maritz-Poll/2006/Maritz-Poll-Bosses-Not-On-the-Same-Page-as-Employees-Regarding-Recognition.aspx], January 25, 2006.

[]

[] Winslow, Gerald, Loma Linda University Medical Center. Personal interview, November 19, 2009.

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[] Barger, Dave, JetBlue Airways. Personal interviews, April 9, 2010 and May 13, 2010.

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[] Axelrod, Beth, Handfield-Jones, Helen, and Michaels, Ed. "A New Game Plan for C Players." Harvard Business Review, On Point (reprint product 8598), January 2002, p. 9.

Chapter Seven

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[] Vickers, Mark, and others. "Cultivating Effective Corporate Cultures: A Global Study of Challenges and Strategies: Current Trends and Future Possibilities, 2008–2018." American Management Association, 2008, pp. 24–5.

[]

[] Barger, Dave, JetBlue Airways. Personal interview, April 9, 2010.

[]

[] Ibid.

[]

[] Huseman, Richard C., Bilbrey, Pamela, and Jones, Brian. "Coaching for Great Leadership in Health Care." BLI White Papers. The Baptist Health Care Leadership Institute, 2007, pp. 13–14.

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[] Peterson, Joel, JetBlue and Peterson Partners. Personal interview, April 26, 2010.

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[] Drucker, Peter. Managing the Non-Profit Organization. Oxford: Butterworth Heineman, 1990.

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[] Kelleher, Rick, Pyramid Hotels. Personal interview, June 3, 2010.

[]

[] Ibid.

[]

[] "Meet the Top Small Company Workplaces of 2010." Inc.com [www.inc.com/top-workplaces/2010/meet-the-top-small-company-workplaces-of-2010.html], June 8, 2010.

Chapter Eight

[]

[] Towers Watson. "Capitalizing on Effective Communication: How Courage, Innovation and Discipline Drive Business Results in Challenging Times." 2009/2010 Communication ROI Study Report, 2009, p. 2.

[]

[] Barger, Dave, JetBlue Airways. Personal interview, May 13, 2010.

[]

[] Towers Watson, "Capitalizing on Effective Communication," p. 10.

[]

[] Yates, Jon. "Customers Get Results by Tweeting Discontent." Chicago Tribune business section, May 10, 2010, p. 22.

[]

[] Kelman, Glenn, Redfin.com. Personal interview, May 20, 2010.

[]

[] Rice, Steven, Juniper Networks. Personal interview, May 4, 2010.

[]

[] Urban, Glen L. "The Trust Imperative." MIT Sloan School of Management, Working Paper 4302–03, March 2003, p. 6.

[]

[] Federico, Rick, P.F. Chang's China Bistro. Personal interview, June 10, 2010.

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[] Miller, Jason. "Pei Wei WOW's a Guest—The Power of Social Media." Private e-mail message to Rick Federico, March 5, 2010.

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[] Kelleher, Rick, Pyramid Hotels. Personal interview, June 3, 2010.

Chapter Nine

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[] Cohn, Jeffrey M., Khurana, Rakesh, and Reeves, Laura. "Growing Talent as if Your Business Depended on It." Harvard Business Review, October 2005, p. 33.

[]

[] Rice, Christopher. "Four Priorities: Build Bonds with Stakeholders." BlessingWhite white paper [www.blessingwhite.com/Content/Articles/Rice%20March%202007%20LE%20Article%20Four%20Priorities.pdf], 2007.

[]

[] Quaid, Dennis, Thao, Julie, and Denham, Charles, M.D. "Story Power: The Secret Weapon." Journal of Patient Safety, March 2010, 6(1).

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