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13 Case study: World Café > Introduction - Pg. 172

172 13 Case study: World Café a r i a n wa r D, Pau l e b o r aw s k i and J ua n i ta b row n Introduction This case study reviews a large-scale strategic change programme within the American Society for Quality using World Café. The concept of World Café is explored elsewhere in this book, but as an organizational process it