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Pre-Test - Pg. xiii

Pre-Test How to Manage Conflict in the Organization Second Edition Course Code 90028 I NSTRUCTIONS : Record your answers on one of the scannable forms enclosed. Please follow the directions on the form carefully. Be sure to keep a copy of the completed answer form for your records. No photocopies will be graded. When completed, mail your answer form to: Educational Services American Management Association P.O. Box 359 Natick, MA 01760 1. Conflict is best defined: (a) as a process that begins when one party perceives that another has negatively affected, or is about to negatively affect, something that he or she cares about. (b) with synonyms such as hostility, war, or aggressiveness. (c) as arguments between two or more parties that end in aggressive actions. (d) as a process involving two or more groups or organizations (and does not apply to individuals). Do you have questions? Comments? Need clarification? Call Educational Services at 1-800-225-3215 or e-mail at © American Management Association. All rights reserved. xiii