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    101 Tough Conversations to Have with Employees: A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges

    • 101 Tough Conversations to Have with Employees: A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges

    • By: Paul Falcone

    • Publisher: AMACOM

    • Pub. Date:

    • Print ISBN-13: 978-0-814-41348-7

    • E-Book ISBN-13: 978-0-814-41349-4

    • Pages in Print Edition:

    • Subscriber Rating: 0 out of 5 rating0 [0 Ratings]

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    Overview

    Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees.

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    Top Level Categories:
    Business

    Sub-Categories:
    Business > HR Organizational Management

    Table of Contents

     

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    Copyright

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    Preface

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    Acknowledgments

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    Introduction: The Rules of Engagement

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    PART I: Uncomfortable Workplace Situations

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    1. Common Managerial and Supervisory Discussions
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    Scenario 1: Mediating Disputes Among Subordinates

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    Scenario 2: Appropriate Responses to Requests to Speak ``Off the Record''

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    Scenario 3: Promoting a Neophyte into a First-Time Supervisory Role

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    Scenario 4: New Supervisor Syndrome

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    Scenario 5: Inheriting an Employee with Disciplinary Problems

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    Scenario 6: Stopping Attitude Problems in Their Tracks

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    Scenario 7: Advice Before a Holiday Party or an Offsite Event

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    2. Individual Appearance and Uncomfortable Workplace Dilemmas
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    Scenario 8: Bad Hair Days

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    Scenario 9: Inappropriate Dress

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    Scenario 10: Body Piercing and Body Art

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    Scenario 11: Tattoos

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    Scenario 12: Halitosis (Bad Breath)

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    Scenario 13: Body Odor from Lack of Cleanliness

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    Scenario 14: Body Odor from Suspected Medical Reason

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    3. Cultural and Religious Differences
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    Scenario 15: Inappropriate Display of Religious Icons

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    Scenario 16: Supervisor Proselytizes to Subordinates

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    Scenario 17: Offensive Food Preparation and Spicy Smells

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    Scenario 18: Euphemisms like ``Honey,'' ``Sweetie,'' and ``Doll''

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    Scenario 19: Speaking Foreign Languages in the Workplace

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    Scenario 20: Inappropriate Display of Sexually Explicit Material

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    Scenario 21: Lack of Understanding of Multicultural Differences

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    PART II: Poor Work Habits and Job Performance Concerns

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    4. Performance Transgressions
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    Scenario 22: Lack of Quality, Detail, or Efficiency

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    Scenario 23: Lack of Quantity or Speed

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    Scenario 24: Substandard Customer Satisfaction

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    Scenario 25: Lack of Sales Production

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    Scenario 26: Failure to Learn New Material During Training

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    Scenario 27: Acts Resulting in a Loss to the Employer

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    Scenario 28: Failure to Follow Through, or ``Dropping the Ball''

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    5. Policy and Procedure Violations
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    Scenario 29: Failure to Adhere to Safety Rules

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    Scenario 30: Excessive Personal Telephone Calls

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    Scenario 31: Excessive Time Spent on the Internet

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    Scenario 32: Unauthorized Use of Company Equipment and Facilities

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    Scenario 33: Working Unauthorized Overtime

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    Scenario 34: Off-Duty Conduct and Moonlighting

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    6. Excessive Absenteeism and Tardiness
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    Scenario 35: Excessive Unscheduled Absence: ``No Fault'' System

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    Scenario 36: Excessive Unscheduled Absence: ``Excuse-Based'' System

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    Scenario 37: Patterning Excessive, Unscheduled Absence Around Weekends

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    Scenario 38: Rolling Calendar Year Maneuvers

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    Scenario 39: Excessive Tardiness

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    Scenario 40: Exempt Employees Who Choose to Come and Go as They Please

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    7. Lack of Requisite Skills
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    Scenario 41: Inferior Job Knowledge

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    Scenario 42: Lack of Technical Skills

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    Scenario 43: Inadequate Problem-Solving Skills

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    Scenario 44: Substandard Written Expression

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    Scenario 45: Poor Time Management

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    Scenario 46: Lack of Organization and Neatness

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    PART III: Inappropriate Workplace Behavior and Conduct

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    8. Sexually Offensive Behavior
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    Scenario 47: Foul Language in the Workplace

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    Scenario 48: E-Mail Misuse

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    Scenario 49: Finding Pornography on an Employee's Computer

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    Scenario 50: Bullying

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    Scenario 51: Discriminatory Comments or Racial Epithets

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    Scenario 52: Leering

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    Scenario 53: Sexual Harassment Findings (Reverse Harassment)

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    9. Substandard Communication Skills
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    Scenario 54: Tattletales, Gossipmongers, and Snitches

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    Scenario 55: Whiners and Complainers

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    Scenario 56: Requests for Confidential Conversations from Other Supervisors' Subordinates

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    Scenario 57: Poor Listening Skills

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    Scenario 58: Failure to Communicate Upward

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    Scenario 59: Establishing Effective Staff Meetings

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    10. Personal Style Issues
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    Scenario 60: Suspected Alcoholism or Substance Abuse

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    Scenario 61: Inability to Accept Constructive Criticism

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    Scenario 62: Lack of Sensitivity and Protocol (E-Mail Censuring)

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    Scenario 63: Badgering and Challenging One's Supervisor

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    Scenario 64: Lack of Teamwork and Relationship-Building Skills

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    Scenario 65: Laziness and Lack of Commitment

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    Scenario 66: Blamers and Excuse Makers

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    Scenario 67: Coworker Jealousy and Employees Who Can't Let Go of Their Anger

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    Scenario 68: Supremacists--Arrogance and Superior Attitudes

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    11. Leadership Style Challenges and Career Management Obstacles
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    Scenario 69: Stalled Career Syndrome

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    Scenario 70: Unwillingness to Confront Problems Head-On

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    Scenario 71: Staff Motivation Conversations

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    Scenario 72: Protecting Your Company from Legal Liability (Documentation)

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    Scenario 73: Inability to Provide Constructive Criticism

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    Scenario 74: Handling Group Complaints Wisely

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    Scenario 75: Lack of Diversity Awareness

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    Scenario 76: Lack of Leadership

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    PART IV: Corporate Actions

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    12. Corporate (Intentional) Actions
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    Scenario 77: Probationary Termination

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    Scenario 78: Administering Disciplinary Warnings

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    Scenario 79: Administering Decision-Making Leaves

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    Scenario 80: Termination for Cause (in Conjunction with Progressive Discipline)

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    Scenario 81: Convincing an Employee to Leave Voluntarily When There Are No Progressive Disciplinary Warnings on File

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    Scenario 82: Negotiating a Separation Package When There Are No Progressive Disciplinary Warnings on File

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    13. Corporate (``No Fault'') Actions
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    Scenario 83: Layoff: Position Elimination--LIFO

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    Scenario 84: Layoff: Position Elimination--Lack of Qualifications

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    Scenario 85: Layoff: Position Elimination--Union Bumping Privileges

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    Scenario 86: Layoff: Position Elimination--Department Closure

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    Scenario 87: Layoff: Position Elimination--Plant Closure (WARN Act)

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    Scenario 88: Follow-Up Discussions with Survivors After Layoffs Occur

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    14. Summary Offenses (Immediate Discharge)
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    Scenario 89: Employee Theft

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    Scenario 90: Selling Proprietary Products on the Internet

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    Scenario 91: Time Card Fraud

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    Scenario 92: Threats of Violence in the Workplace

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    Scenario 93: Sexual Harassment

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    Scenario 94: Falsification of Company Records

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    Scenario 95: Insubordination

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    15. Special Circumstances
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    Scenario 96: Welcoming Back Employees Returning from a Stress Leave of Absence

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    Scenario 97: Dealing with Employees in Crisis: Isolation

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    Scenario 98: Dealing with Employees in Crisis: Suicidal Concerns

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    Scenario 99: Dealing with Employees in Crisis: Homicidal Concerns

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    Scenario 100: Terminating Employees Who Are on Investigatory Leave

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    Scenario 101: Verbally Accepting an Employee's Resignation

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    Index
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    C

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    F

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    M

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    P

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    S

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    W