About the Editor

Elaine Biech is president and managing principal of ebb associates inc, an organization and leadership development firm that helps organizations work through large-scale change. She has been in the training and consulting field for over thirty years, working with private industry, government, and non-profit organizations.

Elaine specializes in helping people work as teams to maximize their effectiveness. Customizing all of her work for individual clients, she conducts strategic planning sessions and implements corporate-wide systems such as quality improvement, change management, reengineering of business processes, and mentoring programs. She facilitates topics such as coaching today’s employee, fostering creativity, customer service, creating leadership development programs, time management, speaking skills, coaching, consulting skills, training competence, conducting productive meetings, managing corporate-wide change, handling the difficult employee, organizational communication, conflict resolution, and effective listening. She is particularly adept at....