ABOUT THE AUTHORS Stephen Krempl is a HRD professional with over 18 years experience in the field. He is currently Vice President-- People Capability, for Tricon Restaurants International in Dallas, Texas. He established and runs their corporate university for their international businesses that operate in over 100 countries. As VP of People Capability he is also responsible for managing the company web portal, which serves as its knowledge management, communication and e-learning platform for franchisees, vendors, and employees. Prior to joining the corporate offices, he was director of regional training and development in Singapore, serving business units in South Asia, China, and the Middle East. His regional training and development team supported the various countries and was involved in implementing the training and development system that he established. Prior to joining Tricon Restaurants, he worked in Motorola University's regional operations in Asia where he provided support to suppliers, customers, and Motorola business units. This included providing education and consulting services through a team of consultants and customer service staff to support their quality improvement initiatives. Before that Stephen worked as a training consultant with the Singapore Institute of Management. The author has conducted in-house workshops and talks in and around Asia for numerous multi-national organiza- 236