Index · 297 neckties, 95 oral history project, 240­241 the Road Show, 121 Toastmasters, 239­240 Town Meetings, 140­141 See also 4-D Cycle; Focus 2000; Hunter Douglas idealism, pragmatic, 180 ideals, organizational design elements, 210­212 imagery, positive, 178 images, shared future, 60­63 Imagine Chicago, 26, 37­38 Imagine Gotland, 27 Imagine Movement, 37 implementation, tactical, 279 improvisation creating a framework for, 47 organizational, 13­14 information exchanging, 198­199 interviewers production, 123­124 recruiting, 248­250 The Outsiders, 166­168 interviews appreciative, 12, 157­159 approaches, 112­114 conducting, 156­160 core question, 124 data interpretation, 253­254 Focus 2000, 123­124, 166­168 Focus on Longmont, 28 front line, 169­170 new relationships and mini-, 136 Strategic planning, 256 invitation, to positive change, 283­284 involvement, whole system, 131­132 Jacobs, Ken, 168 James, William, 178 Janoff, Sandra, 10 Jaworski, Joseph, 51, 53