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CONCLUSION

It is difficult to reach any conclusions with this research; no hypotheses were proposed or tested. This is okay as the purpose of this chapter is to propose a definition of KMS success. Before doing this it is important to identify areas of consensus and areas of disagreement. The following points are areas of agreement:

  • KM and KMS success are likely different definitions (note that at least one of the authors greatly disagrees with this point).

  • Use is a poor measure of KM and KMS success.

  • KM success is likely a multidimensional construct that will include process and outcome measures.

  • A base definition of KM success is: KM success is reusing knowledge to improve organizational effectiveness by providing the appropriate knowledge to those that need it when it is needed.


  

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